FAQs
All of our Frequently asked questions
How is MyYogaTeacher session different from a yoga studio class?
In a typical studio class, you practice with a group of students at the studio. A MyYogaTeacher private 1-on-1 session is tailored specifically for your body, your goals and your schedule. You take class with a live teacher through live video conferencing - like Skype but better - in the privacy of your home. MyYogaTeacher is now offering group classes too.
I am new to yoga. Is MyYogaTeacher right for me?
Absolutely, MyYogaTeacher is the perfect place to begin! You get 1-on-1 time with a deeply experienced teacher to work on your goals in the privacy of your own home. Based on your goals - like increase flexibility, improve strength, improve presence and mental calm or something else - your yoga teacher will build a plan and ensure that you are making progress. You can join one of our group classes that are being offered free currently.
Does yoga over the internet and video conferencing really work?
You will be surprised how well it works! Give it a try by scheduling a free session and assess for yourself. We have many satisfied students and well-trained teachers already using our platform.
Will a teacher come to my home?
Well almost! The teacher is live with you via video conferencing. It's almost like having your teacher visit your home.
I am interested in trying out MyYogaTeacher. How do I get started?
Download our mobile app and sign up. Browse through our list of amazing hand-selected teachers and schedule a free session. You can also get started by signing up on our website myyogateacher.com.
How much does each session cost?
We encourage users to become members. Please check our pricing page at https://www.MyYogaTeacher.com/pricing for our latest pricing. Group classes are being offered free for a limited time.
Do you offer monthly or weekly subscription plans?
We offer membership subscription plans with billing every 4 weeks. 4 weeks billing cycle helps you plan better by thinking in terms of the number of 1-on-1 sessions you plan to take every week.
Do I get any free sessions?
Currently, you can get a 2-week free trial of Unlimited Group Classes. If you have been refereed by a friend, you may get additional 1on1 sessions to try free!
Can I upgrade or downgrade my membership later?
Absolutely ! You can upgrade or downgrade your membership at any time later
Upgrades take effect immediately and a new 4-week cycle starts on the day of the upgrade. We refund you for any unused sessions from your prior plan.
Downgrades take effect at the end of your current 4-week cycle. This means that you will remain on your current plan until the end of your 4-week cycle.
Can I pause my membership?
Absolutely! You can pause your membership any time. Membership pause is available for duration of 7 days or more. During the pause, you will not be charged and you will not be able to take any yoga sessions.
Your current 4-week billing cycle gets extended by the number of days pause is in effect.
You may pause your membership up to 3 times within a 12 month period (for a total sum of no more than 60 days).
Can I cancel my membership?
Yes, you can cancel your membership at any time. Your membership would remain active until the end of the current 4 week cycle and will not be renewed.
If you prepaid and availed of a discounted membership rate, we do not issue any refunds. However, you can put your membership on pause and use remaining balance later. Please note rolled over sessions are only available until your membership is active.
How often would I be billed?
Membership is billed every 4 weeks ( 28 days ). We will send you a receipt by email every time your membership is renewed.
We have 4 weeks billing cycle, as it involves fixed number of days, unlike months. As an example, if your membership starts on a thursday, your credit card will be charged every 4th thursday.
This helps users easily plan their weekly 1-on-1 sessions when on plans such as one 1-on-1 session a week or two 1-on-1 sessions a week.
Do unused sessions rollover to the next billing cycle?
Yes, any unused plan hours from current 4-week billing cycle roll-over to the next cycle. You can keep rolling over sessions for upto 6 billing cycles.
You can also pause your membership if you are away for long durations and are unable to take yoga sessions. Rolled over sessions are available until you membership is active.
Can I use HSA / FSA to buy MyYogaTeacher membership?
Yes, you might be eligible to buy MyYogaTeacher Membership using your HSA / FSA dollars and save 30% on your taxes. We have partnered with Truemed. You may visit https://app.truemed.com/qualify/tm_qual_quoc30a1rg to determine your eligibility and obtain letter of medical necessity.
How does using my HSA/FSA save me money?
HSA/FSA accounts were created so individuals could use pretax money to pay for expenses incurred in the prevention or alleviation of a disease. Because HSA/FSA uses tax-free money, you’re getting more purchasing power for your dollars. Rather than pay taxes on income and then spend it on health items, qualified customers can use pre-tax funds to invest in their health.
I don’t have an HSA/FSA account, where can I get one?
An HSA (Health Savings Account) and FSA (Flexible Spending Account) are tax-advantaged accounts that allow individuals to set aside money to pay for qualified health and medical expenses. These accounts are typically offered through employers. If you're unsure whether you have an HSA or FSA, you can check with your employer's HR department or your benefits administrator.
How can I use my HSA account to pay for MyYogaTeacher membership?
If you have a HSA debit card, you could use it directly on MyYogaTeacher website to purchase membership. You could alternatively use any other regular credit card and get MyYogaTeacher membership reimbursed by your HSA Administrator. We would be happy to provide you with a consolidated receipt for a period of time. We have partnered with Truemed. You may visit https://app.truemed.com/qualify/tm_qual_quoc30a1rg to determine your eligibility and obtain letter of medical necessity.
How do I schedule a session?
You can schedule sessions from our mobile apps or from the website. When scheduling, you can either start by choosing a date and preferred time of day, or by browsing through available times on your teacher's profile page. You can either schedule private 1-on-1 sessions or book group classes
How long is a MyYogaTeacher session?
A private 1-on-1 session is 1 hour long with approximately 55 minutes of yoga. Group classes can be either 30 minutes or 1 hour long. Duration of a group class is mentioned next to the time of the class.
How do I choose a teacher?
Each teacher has a profile page with a short intro video and a list of the types of yoga they teach and goals they can address. Feel free to reach out to any teacher through the in-app chat if you have additional questions!
If you still have trouble deciding, no problem! Send a message to our care team from the chat window or email us at care@myyogateacher.com.
Can I change my teacher for a private 1-on-1 session and try a different one?
Absolutely, we encourage you to try sessions with different teachers. Don't worry about upsetting your previous teacher - teachers aren't notified when you change. Plus! We recommend that you work with at least two teachers to make sure you have another teacher to work with if a teacher goes on a vacation. Our teachers want you to be with a teacher that you are most comfortable with, so feel free to experiment until you find the teachers you like.
I am unable to find a teacher at a time that works for me. What should I do?
Please message our care team from the chat window or email us at care@myyogateacher.com or call us at +1 (855) 771-2929, with your preferred teacher (if any), day and times. We will help you setup your first session.
Can I cancel my session?
Yes, you can cancel your session at any time. You will not be charged any cancellation fees if you cancel with 12 hours or more in advance of your session.
We are focused on helping you build a healthy habit of yoga. So in order to discourage cancellation because of inertia or ambivalence, we will charge you the full session fee if you cancel with less than 12 hours in advance. If you have to cancel because of a genuine emergency, please message our care team from the chat window or email us at care@myyogateacher.com or call us at +1 (855) 771-2929.
Can I reschedule my session?
To reschedule your session, just cancel the existing session and book a new one at a new time. Improved rescheduling capability will be provided in an upcoming version of our service.
What happens if I cancel my private 1-on-1 session within 12 hours of the session time or I do not show up for my session?
No shows and cancellations within 12 hours are charged as completed sessions. We do this to respect the teacher's time. They save the slot for you and if it's cancelled with under 12 hours of notice, the teacher isn't able to fill that slot with another student.
Just a note! For unlimited sessions membership, we charge a $10 fee for no shows or for a cancellation with less than 12 hours notice.
Can I book multiple sessions in one go?
Yes, you can either book an individual 1-on-1 session or book repeat sessions (same day of the week, same time and with the same teacher). You can also book as many group classes as you would like to join.
How do I prepare for my first session?
You might be nervous about your first session! How is this going to work? Do I have the right setup? Will I hear the teacher?
Don't worry, we are here to help. All you need to do is go through our guided setup at https://MyYogaTeacher.com/setup.
You can also book a 5 minute consultation with us from within the app. We call you back at the requested time to walk you through the setup process and make sure you are fully ready for your session.
If you still have questions, please message our care team from the chat window, email us at care@myyogateacher.com or call us at +1 (855) 771-2929.
How do I communicate with my teacher?
You can chat with your teacher from inside the mobile app, before and after your session. Soon, we'll be adding voice support for direct phone calls with your teachers.
What do I need for my first session?
You just need the following for your first session:
1. Yoga mat
2. Space - a quiet and well-lit space for yoga
3. Laptop or phone
How much space do I need for my session?
We want your teacher to be able to fully see you during your yoga session. Typically, you want to have about 2-mat lengths (10-12 feet) space between the mat and your laptop or phone. Don't worry if the space is a bit less or more. The goal is for the teacher to be able to see you from head to toe.
To be fully prepared, go through our guided setup by clicking on https://MyYogaTeacher.com/setup or call us at +1 (855) 771-2929.
Which room should I do yoga in?
Any room in the house should work. Pick an open and quiet area for your session. Garage, hallway, dining room, living room or bedroom all work if you can fit a yoga mat and have space in front of your laptop or phone.
To be fully prepared, go through our guided setup by clicking on https://MyYogaTeacher.com/setup or call us at +1 (855) 771-2929.
I have kids. Can I still do yoga at home?
Yes!!
Kids are welcome to take yoga with you, just make sure you have enough space so that the teacher can see everyone. Of course you can schedule separate sessions for your spouse and kids.
But, if you are looking for that much needed alone time, the best time to do yoga might be when the kids are asleep or at daycare or school.
If the kids are at home, just make sure they are engaged with care or activities and know that you are doing your yoga session. This way they will be quiet and interrupt only when necessary.
Don't worry if kids do interrupt! Our teachers have families and know that kids will some time interrupt and they know how to handle such interruptions.
Do I need a laptop or a mobile phone?
You can sign up and schedule sessions from either your smartphone or laptop. We recommend you join sessions using your laptop or a tablet as a larger screen helps you see your teacher better.
Should I connect my device to a TV?
A laptop is good enough for the yoga session. But if you like, you can connect your laptop or smartphone to a TV. The big screen will enable you to see your teacher even better.
You can also mirror your Apple device to Apple TV.
Do I need a headset for my session?
The laptop or phone audio is usually good enough for the yoga session. But if you live in a noisy environment, you can connect your laptop or smartphone to a bluetooth headset for even better audio.
Can I have my spouse or kids join me for my session?
Yes!
When you have your spouse or kids join you, you will need a bigger space to make sure everybody is fully visible to the teacher.
Just note - since there will be more than one student, the attention of the teacher is going to be divided between the students - decreasing the amount of 1-on-1 attention for you. However, a number of our students prefer group sessions because it makes for a great family bonding time!
I am going to be late to join for my session. What should I do?
Send a chat message to your teacher from inside the app. Your teacher will wait for you to join your session. Your teacher would drop off if you are more than 15 minutes late, in which case you can reschedule the session for another time. Just a note though - you might be charged a cancellation fee or lose a session credit.
Can I get a recording of my sessions?
Yes!!
We record all of our private 1-on-1 sessions for your benefit. Your privacy is of the utmost importance to us. Recordings are available only to you, your teacher and our internal care team. Group classes are not recorded. Please view the following video to learn more about private 1-on-1 sessions recordings :
Please email us at care@myyogateacher.com or call us at +1 (855) 771-2929 if you have any questions!
I lost video connection during a live session! What should I do?
Send a chat message to your teacher from inside the app. Check if your internet is working and then reconnect.
How can I contact the MyYogaTeacher Care Team?
You can chat with our care team from inside the mobile app. Or you can email us at care@myyogateacher.com or call +1 (855) 771-2929.
I was late for my private 1-on-1 session and the teacher is no longer in the video conference. What should I do?
Send a chat message to your teacher from inside the app to ask the teacher to join. Please remember that our teachers might have a hard stop at the scheduled ending time so the session may have to be shortened. If you are more than 15 minutes late for your session, your teacher may have disconnected from the session and walked away from their computer. Please send a message to them from the app.
How can I invite a friend or family member to my 1-on-1 session?
It's simple ! Just navigate to your scheduled 1-on-1 sessions and click on 'Invite a Friend' button. Please see screen recording below.
$5 per friend joining a 60 minutes session would be added to your next billing.
Yoga just might be something that your friend needs and they might be very thankful for introducing them to Yoga and MyYogaTeacher service.
How would my friend join the session using the link I sent her or him?
Your friend would be able to view the invitation by clicking on the link shared with him. If session is later, then the following screen would show up requesting friend to return 5 minutes before session time.
When it is less than 5 minutes to session time, your friend would be able join by entering name and email address. Please see this video below.
What happens if I am not able to join a session for which I have invited a friend
You have two options. You could cancel the session and inform your friend, in this case your friend would also not be able to join the yoga session. Regular cancellation policy for 1-on-1 session applies.
Another option is you could let session to go on between teacher and your friend without you being there. In this case, you would be charged 1 hour for the session plus $5 for your friend joining the session.
Can I invite multiple friends to one 1-on-1 session?
Yes, you can invite as many friends as you choose. $5 per friend joining a 60 minute session would be added to your next billing cycle. Charges are prorated to $2.50 and $7.50 for 30 and 90 minute sessions.
My friend wants to have 1-on-1 sessions at a different time than me
Congratulations on getting your friend interested and prioritizing on yoga, health and wellness ! You can request her / him to create a MyYogaTeacher account and then schedule sessions at convenient times.
Please share with her or him a referral link to signup for service. Here is where you can find link to share with your friend to create an account https://www.myyogateacher.com/refer
Your friend would get a 14 day trial as well with 3 free 1-on-1 sessions and thereafter can signup for a membership to schedule classes.
What if I invited my friend but she or he did not join
No worries. You can continue your session with teacher as usual. We add $5 per friend to your next billing only if your friend joins a class. Else there is no charge.
Can I invite my friend to a weekly repeating session
You can invite your friend to any 1-on-1 session of yours but there is a separate link for each 1-on-1 session. You could need to invite friend to each individual session.
Currently we do not have capability to send invite to all future sessions in one go. Please reach out to care team if you need help with that https://www.myyogateacher.com/contactus
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