Reviews of group classes
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Another issue, and in my opinion, quite an important one, regarding reviews. The way we submit group class reviews constantly changes without warning and I know that people are confused. So at one time, I used to receive an email asking for my review, but these for me (and others) have stopped coming. So I used to submit my reviews by going to past classes and it was easy to see whether I had rated or submitted a review for any given class or not. Now, it is far from easy to submit a review from here and I know it’s possible as a couple of times I have managed it by accident, but it would be good to have some clear instructions on how to do it. Anyway, I now go to the bell icon where the notifications are, to rate and submit my reviews. This was equally confusing, as it kept appearing that I hadn’t submitted a review when I was certain that I had. So I would click on a class I had already rated, but five blank stars were appearing, inviting me to rate the class (again) This is on the app. On the webpage however, I notice that everything is fine - if I click on a notification asking me to rate a class and I’ve already done it, a message comes up telling me it’s already done. The app is concerning though - are people rating classes and the rating isn’t being registered ? So I just now gave Ankit’s class 5 stars and a review but the notification on the APP is allowing me to rate it again as if I’d never done it in the first place.
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Thanks for your feedback Angela Broadbent we are looking into this.
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Another question I have asked in the past, but received no satisfactory reply. Although I very rarely submit a review of less than 5 stars, when I do ( as I did yesterday) that review does not get published. I feel that my comments are always respectful and objective and to publish only 5 star reviews is unhelpful to other students.
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Oh ! As if by magic, the aforementioned review has suddenly appeared a week later.
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Oh ! As if by magic, the aforementioned review has suddenly appeared a week later.
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Suma it was in “Kriya, Pranayama and Meditation” and it was a class with a substitute teacher. I checked just now and it’s gone again
Apparently courteous and constructive criticism is not acceptable.This platform reminds me of the Soviet Union many years ago when I visited as a student of Russian prior to glasnost.
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Angela Broadbent let me get to the bottom of this - kuldeep Anil please respond
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We do appreciate all feedback especially constructive feedback that helps us improve…
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Angela Broadbent let me get to the bottom of this - kuldeep Anil please respond
Jitendra I have noticed previously that whenever I have written a review of less than 5 stars, it has never been published, as I have mentioned before. I have taken probably 2000 classes and probably submitted over 1000 reviews, the vast majority of which have been completely positive, with only maybe 3 or 4 exceptions. I recently messaged you on the subject on the other chat, but I don’t think you’ve seen the message.
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Jitendra I have noticed previously that whenever I have written a review of less than 5 stars, it has never been published, as I have mentioned before. I have taken probably 2000 classes and probably submitted over 1000 reviews, the vast majority of which have been completely positive, with only maybe 3 or 4 exceptions. I recently messaged you on the subject on the other chat, but I don’t think you’ve seen the message.
Hi Angela Broadbent thanks for brining this to our attention. we are fixing this so that all reviews are visible. thx !
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Hi Angela Broadbent , thanks for bringing this up. As a matter of fact, we do show all reviews with less than 5 stars. There was an issue and it was fixed a couple of weeks ago, if you don’t see your review immediately that would be because the pages are cached for a couple of hours for faster response.
We show recent 8 reviews on all group class pages, your last review less than 5 stars was published on 23rd October on https://myyogateacher.com/group-classes/kriya-pranayama-and-meditation-by-rohan. We can see your review on 31st Oct here but not the one from 23rd October as there are other reviews in recent 8 received on this class.
Some example of reviews less than 5 stars can be seen at
https://myyogateacher.com/group-classes/30-min-power-rise-and-shine
https://myyogateacher.com/group-classes/yoga-fusion-sweat-and-stretch -
Hi Angela Broadbent , thanks for bringing this up. As a matter of fact, we do show all reviews with less than 5 stars. There was an issue and it was fixed a couple of weeks ago, if you don’t see your review immediately that would be because the pages are cached for a couple of hours for faster response.
We show recent 8 reviews on all group class pages, your last review less than 5 stars was published on 23rd October on https://myyogateacher.com/group-classes/kriya-pranayama-and-meditation-by-rohan. We can see your review on 31st Oct here but not the one from 23rd October as there are other reviews in recent 8 received on this class.
Some example of reviews less than 5 stars can be seen at
https://myyogateacher.com/group-classes/30-min-power-rise-and-shine
https://myyogateacher.com/group-classes/yoga-fusion-sweat-and-stretchkuldeep thank you. I just know that this is first time any review of mine of less than 5 stars has ever been published (there haven’t been many) and I have brought this up in the past. Whereas I usually see my reviews appear the same day, this particular review only appeared I think a week later. I understand the system whereby the newest review replaces the oldest one, but as mine took so long to appear and went into date order of when it was written rather than going to the top of the list, after a couple of days it was replaced by more recent ones rather than being there for a week or longer. Finally, in case anyone is wondering, this review is obviously not for one of Rohan’s classes taken by Rohan himself.
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kuldeep thank you. I just know that this is first time any review of mine of less than 5 stars has ever been published (there haven’t been many) and I have brought this up in the past. Whereas I usually see my reviews appear the same day, this particular review only appeared I think a week later. I understand the system whereby the newest review replaces the oldest one, but as mine took so long to appear and went into date order of when it was written rather than going to the top of the list, after a couple of days it was replaced by more recent ones rather than being there for a week or longer. Finally, in case anyone is wondering, this review is obviously not for one of Rohan’s classes taken by Rohan himself.
For clarity, if I remember correctly, it was written on 23rd October, but only published on 30th October.
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Thanks for sharing this Angela. I see there are 4 reviews on this group class since 23rd October. One from 23rd October with 4 star rating, another on 25th October with 5 star rating, another on 30th October with 5 star rating and the last one from 31st October with 5 star rating.
We really appreciate the love you share in these feedbacks. I am sure you have noticed something we might have missed. We will check on this more and address the issue on priority.
