Problems joining my class
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I know that sometimes various people have had problems joining their class from their dashboard.
Firstly, do make sure you refresh your browser, so that you aren’t prevented from joining because it seems to be too early.
Secondly, if you still can’t join, go to the confirmation email you receive when you book the class and click the link.
Not everyone gets this email, so it is important to opt into them so that you have the link in case you are unable to join from your dashboard.
So go to " My Account", then go to communication preferences, then to email, then make sure you tick " yes" to confirmation of class, or reminder of class, the link is in both of these.
The emails I mentioned seem to arrive very reliably. However, although I have ticked " yes" to the email requesting feedback from the student, I only receive this one very occasionally these day,so I have to submit feedback another way.
