Further problems 😢

[angela-242]

@ Shubhangi
The dates on reviews of classes are wrong again. Gomati’s were all August 27th. All my recent reviews have the same date on, it wasn’t like that a few days ago.
Then as I was checking further, screen on my phone app went all dark grey ( same problem as before.) 12.03 BST
So I had a quick look on web app and review dates were wrong on there also. On web app when I tried to filter by teacher’s name it didn’t work. I had no time to check out other filters or anything else, I’m going out now !

[shubhangi-37]

Hi Angela,

Thanks so much for your patience and for flagging all of this —

Grey screen — I’m sorry this came back; clearly our earlier fix didn’t fully resolve it, so we’re treating it as still open and digging deeper. I’ll keep you personally posted.

Review dates showing incorrectly — we’ve traced this and are actively working on it, and we’ll have an update for you soon.

Filters on web — I’ve been looking into the filtering on web and want to make sure I’m chasing the exact behavior you’re seeing. Could you help me pin it down: which filter you select, and what happens versus what you expected? A quick screenshot or screen recording would let me get to the bottom of it fast.

I’ll keep you posted as each of these lands. Please don’t hesitate to reach out if anything else comes up in the meantime.

[angela-242]

Shubhangi Thank you!
I just looked at the filters again and I was wrong about them.
So if I go to book a class on phone app, and click on filters top LHS and select for example, a teacher, then click the back button, bottom left, that teacher’s classes come up.
However, on the web app, if I follow the same process, nothing comes up.
I’ve looked at it again though, and if I select the teacher, then rather than clicking the back button, bottom left, I click the X top right, that teacher’s classes do come up.
So filters are working on web app, it’s just I can’t set them using same process that I use every day on the phone app.

[shubhangi-37]

Hi Angela ,
You’ve got it exactly right - that’s working as intended, just an unfortunate inconsistency between the two apps
I’ve logged it as feedback so we can make them behave more consistently. Thanks for taking the time to dig into it!

On the review dates - still working on it, will update soon

And on the grey/black screen — We’ve shipped a fix for the most common cause, now live. Could you update to version 4.0.7.1 when you get a chance? I want to be upfront that I can’t promise it fully resolves what you’ve been seeing — so just let me know whether it happens again after updating. Even a quick “still happening” is all I need to know the fix didn’t cover your case, and I’ll keep working on it until it’s sorted.

[angela-242]

Shubhangi I’ll update and we’ll see what happens!