Further problems 😢

[angela-242]

@ Shubhangi
The dates on reviews of classes are wrong again. Gomati’s were all August 27th. All my recent reviews have the same date on, it wasn’t like that a few days ago.
Then as I was checking further, screen on my phone app went all dark grey ( same problem as before.) 12.03 BST
So I had a quick look on web app and review dates were wrong on there also. On web app when I tried to filter by teacher’s name it didn’t work. I had no time to check out other filters or anything else, I’m going out now !

[shubhangi-37]

Hi Angela,

Thanks so much for your patience and for flagging all of this —

Grey screen — I’m sorry this came back; clearly our earlier fix didn’t fully resolve it, so we’re treating it as still open and digging deeper. I’ll keep you personally posted.

Review dates showing incorrectly — we’ve traced this and are actively working on it, and we’ll have an update for you soon.

Filters on web — I’ve been looking into the filtering on web and want to make sure I’m chasing the exact behavior you’re seeing. Could you help me pin it down: which filter you select, and what happens versus what you expected? A quick screenshot or screen recording would let me get to the bottom of it fast.

I’ll keep you posted as each of these lands. Please don’t hesitate to reach out if anything else comes up in the meantime.

[angela-242]

Shubhangi Thank you!
I just looked at the filters again and I was wrong about them.
So if I go to book a class on phone app, and click on filters top LHS and select for example, a teacher, then click the back button, bottom left, that teacher’s classes come up.
However, on the web app, if I follow the same process, nothing comes up.
I’ve looked at it again though, and if I select the teacher, then rather than clicking the back button, bottom left, I click the X top right, that teacher’s classes do come up.
So filters are working on web app, it’s just I can’t set them using same process that I use every day on the phone app.

[shubhangi-37]

Hi Angela ,
You’ve got it exactly right - that’s working as intended, just an unfortunate inconsistency between the two apps
I’ve logged it as feedback so we can make them behave more consistently. Thanks for taking the time to dig into it!

On the review dates - still working on it, will update soon

And on the grey/black screen — We’ve shipped a fix for the most common cause, now live. Could you update to version 4.0.7.1 when you get a chance? I want to be upfront that I can’t promise it fully resolves what you’ve been seeing — so just let me know whether it happens again after updating. Even a quick “still happening” is all I need to know the fix didn’t cover your case, and I’ll keep working on it until it’s sorted.

[angela-242]

Shubhangi I’ll update and we’ll see what happens!

[shubhangi-37]

Hi Angela , Quick update — the review dates issue is now fixed and live. You should see the correct dates again.
Keep flowing 🧘‍️ and do reach out if anything else pops up.

[angela-242]

Shubhangi I hurt my knee and I just happened to be looking at reviews on the web app for Anand’s knee pain class ( such a good class btw) and the reviews were from 4 years ago I don’t understand how these things can happen. My reviews were there from 4 years ago when Sandhya took the class. So I checked them out on the mobile app for the same class and they were recent and fine. I haven’t checked any other reviews for any other classes.

[angela-242]

I just had another look - this time Iyengar yoga on the web app. Reams and reams of reviews, none recent, all from a year or so ago

[shubhangi-37]

Hi Angela , I’m so sorry to hear about your knee! How is it feeling now? I hope you’re resting it up.

The old dates you spotted should now show correctly, matching the app.
One small thing — the web shows dates as “3 days ago” while the app shows the exact date. We’ll work on making the two consistent.

Thanks as always for flagging these. Wishing you a speedy recovery

[angela-242]

Oh yes they now match the phone app thank you ! EXCEPT that on the web app, at the bottom of the review, it says which teacher the review is for, but on the phone app it doesn’t. It’s a big improvement to see the teachers’ name indicated anywhere at all though. I complained about this for years - when a class has multiple teachers, or substitute teachers, you would read the reviews and never know which teacher the review was about. This is why, these days, I always mention the teacher’s name in my review.

[angela-242]

Shubhangi just looking at the classes tomorrow on phone app ( 22.55 my UK time ) and the screen turned grey
It’s still grey 5 minutes later.